Terms and Conditions

Welcome to www.crystalfoods.qa (“Website”). This Website is owned and operated by Crystal For Food Specialities, a limited liability company registered under the laws of the State of Qatar, with Commercial Registration Number 174849 and its principal office located in Lusail, Doha, Qatar.

These Terms and Conditions and any other referenced policies (“Terms and Conditions”) outline the terms under which our Website and services may be used, and under which goods are sold by Crystal For Food Specialities. By accessing or using this Website, you agree to accept these Terms and Conditions in full. If you do not agree with any of these terms, please do not use our Website.

We may revise these Terms and Conditions at any time without prior notice. Please review this page regularly as the most current version will always apply. When you place an order or use this Website, you confirm that you accept the latest version of these Terms.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the State of Qatar. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Qatar.

Customer Restrictions

Individuals under the age of 18 are not permitted to register or make purchases on this Website.
All users must be legally authorized to use the payment method provided.
The contract formed through any order is between Crystal For Food Specialities and the individual customer and shall not benefit any third party.

Payment Terms

We accept payments via Visa, MasterCard, and other approved payment methods.
All transactions will be processed in Qatari Riyals (QAR) unless stated otherwise.
Cardholders are responsible for retaining a copy of transaction records and complying with all applicable bank terms and merchant policies.
We do not trade with or provide services to individuals or entities listed on international sanction lists.

Intellectual Property

All intellectual property displayed or referenced on the Website, including trademarks, product names, images, and content, are owned or licensed by Crystal For Food Specialities. Unauthorized copying, use, reproduction, or distribution of any content is strictly prohibited.

Prohibited Use

You agree not to:

Use the Website for any illegal or unauthorized purpose.
Engage in data mining, scraping, or extracting any Website content.
Reproduce, republish, sell, or exploit Website content without written permission.
Frame or embed our Website within another site without permission.
Upload or distribute any material that is harmful, offensive, or misleading.

Use of Our Website

Access is provided free of charge. You are responsible for securing your own internet access.
We reserve the right to suspend, withdraw, or change our Website without notice or liability.
If you create an account, you are responsible for maintaining its confidentiality and for all activities under your login.
You must notify us immediately if you suspect any unauthorized use of your account.

Orders

Once an order is placed:

You will receive an acknowledgment email; however, this is not an order confirmation.
Orders are subject to:
- Payment authorization.
- Availability of products.
- Accuracy of pricing and product information.
- Compliance with Qatar laws and regulations.

We reserve the right to cancel orders that do not meet our requirements.

Pricing and Payments

Prices may change without notice but will not affect confirmed orders.
In the event of a pricing or product error, we will contact you to reconfirm or cancel the order.
Delivery charges and applicable fees will be shown during checkout.
Any additional customs duties or taxes upon international delivery (if applicable) are the customer’s responsibility.

Privacy Policy

We do not store, sell, share, rent, or lease your credit/debit card details or personal data to any third parties.
We are committed to protecting your data through secure practices and technologies. However, we cannot guarantee complete security over information shared online.
Our Website may contain links to third-party sites. We are not responsible for their privacy practices or content.
Our Privacy Policy may be updated periodically. Please check regularly for updates.

Delivery Policy

Delivery terms, including applicable fees and timeframes, will be communicated during checkout.
Local and international delivery time estimates will be provided by email or SMS.
Customers are advised to retain proof of delivery confirmation.
Payment confirmations will be sent immediately upon successful transaction.

Refund Policy

Refunds will be processed to the original method of payment and may take 10 to 45 business days, depending on your bank or card issuer.

Refunds/replacements will be issued only in the following cases:

Wrong product delivered.
Product received is defective or damaged in transit.
Product was tampered with or compromised.
Items must be returned in original condition and packaging, subject to inspection.

Cancellation Policy

Cancellation requests must be submitted within a specific timeframe after order confirmation (to be detailed on the product or checkout page).
Conditions for eligible cancellations or replacements will be clearly stated.
If no cancellation option is offered, this will be made clear at the point of sale.

Amendments

We reserve the right to amend these Terms and Conditions at any time. It is your responsibility to review them periodically. Continued use of our Website after any update constitutes acceptance of the revised Terms.