Privacy Policy – Qatar

Your confidence in our website and the protection of your personal information is very important to us. If you have any questions about this Privacy Policy, please contact us at [email protected].

This website (www.crystalfoods.qa) is owned and operated by Crystal For Food Specialities, a company registered in Lusail, Doha, Qatar, under Commercial Registration No. 174849. Crystal For Food Specialities is committed to safeguarding the privacy and security of our customers and website visitors. This Privacy Policy (“Policy”) outlines how we collect, use, and protect your personal data when using our website. This Policy complements our Terms and Conditions and applies only to personal data collected through this Website.

We reserve the right to amend this Policy at any time. Any changes will be posted on this page and will become effective immediately upon posting. Your continued use of the Website constitutes your acceptance of the updated Policy.

Data Collection and Use

We collect and use your data strictly for legitimate business purposes and in accordance with applicable data protection laws.

How We Collect Your Data

We may collect your personal data in the following ways:

Information You Provide Directly: When you make a purchase, create an account, subscribe to our newsletters, or contact customer support.
Automated Data Collection: When you browse the website, we may collect IP addresses, browser type, device type, location, and browsing behavior.
Cookies: We use cookies to enhance your browsing experience. Please refer to our Cookie Policy for more details.

Types of Data We Collect

The information we may collect includes:

Personal Details: Full name, gender, date of birth, phone number, email address, delivery address.
Payment Details: Credit/debit card details (not stored), billing information.
Transaction Records: Purchase history, refund records, delivery logs.
Technical Data: IP address, device identifiers, browser version, session data.

How We Use Your Data

We use the data we collect for the following purposes:

To process your orders and manage transactions.
To communicate with you regarding your orders and delivery.
To improve your shopping experience through personalization.
To send marketing emails, if you have consented.
To comply with legal obligations.
To detect and prevent fraud or misuse of the Website.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

Internal departments of Crystal For Food Specialities for business operations.
Authorized service providers such as payment gateways, logistics partners, and IT service providers.
Government authorities or law enforcement agencies where required by law.
Marketing platforms, only with your explicit consent.

Credit/Debit Card Information

We do not store, share, or sell your credit/debit card information.
All transactions are securely processed using encrypted technologies via authorized payment gateways.
While we maintain strict security practices, we cannot guarantee absolute security over data transmitted online. Submission of your data is at your own risk.

External Links

Our Website may contain links to third-party websites. These external sites are not governed by this Privacy Policy, and we are not responsible for their data collection practices. We recommend reviewing their privacy policies before sharing any personal data.

Data Retention

We retain your personal data:

For as long as necessary to fulfill the purposes outlined in this Policy.
To comply with legal, tax, accounting, and regulatory obligations.
Until you request its deletion, subject to local legal restrictions.

Your Rights

As a user, you have the right to:

Access your personal data and request a copy.
Request corrections of any inaccurate or outdated information.
Request deletion of your data (subject to regulatory compliance).
Withdraw consent to receive marketing communications.

To exercise any of these rights, please contact us at [email protected].

Privacy Policy Updates

We may periodically update this Policy to reflect legal and business changes. We encourage you to review this page regularly to stay informed of any updates.